All Terms and Conditions (T&Cs), Policies and disclaimers on Caves Toys website (“we”, “use” and “our”), apply to the order, sale and delivery of goods and services. By using this website, you are bound by and agree to these T&Cs, which we may change without notice from time to time. If you do not agree to any of the T&Cs you should not continue to use the Website.

These Terms and Conditions are important and should be carefully noted as they contain provisions which, within the limits of the Consumer Protection Act, may limit Caves Toys risk or liability, create risk or liability for you as a consumer. Should you not understand any of the contents of these T&Cs, you are advised to contact Caves Toys by email to assist with further explanation of the T&Cs before accepting them.

Purchases and Stock Availability

You will be required to provide certain information, in order to purchase Products that are displayed on our website, which may include personal information. Please refer to our Privacy Policy on our website to view how we process and use your personal information. Use of our website confirms your understanding and acceptance of these Terms and Conditions, and you will be bound by these T&C’s during all transactions relating to the purchase of Products from our website.

Prices displayed on our website are subject to change without notice. Prices will include tax, where this is required by specific country legislation.

Orders placed may be declined or cancelled in the event of products being out of stock, damaged products, incorrect product information, incorrectly displayed prices, and due to payment for products not being received or payments not being authorized by Caves Toys. In this circumstance, if an order has been cancelled where credit card has been the method of payment the amount will automatically be refunded back to the credit card.

Caves Toys will notify you as soon as we can if any Items Ordered are not available (this may take a few days, depending on the delivery and payment method method).

Once you have selected your payment method, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.

Payment Options

Payment for Online orders is always subject to Caves Toys agreements with its bankers and the outsourced financial transactions service provider.

You may pay for your online orders and delivery costs using secure credit, cheque or debit card, or EFT payment on the Caves Toys online shop. This service is managed by Netcash, a market-leading payment solutions provider to South African businesses and organizations.

Caves Toys subscribes to high security and encryption standards allowing all Customers to shop with peace of mind. We have taken all reasonable security measures to ensure that payment and card details, as well as related confidential information, cannot be accessed by anyone who is not authorized to do so.

When placing your order, and proving the required personal details, including your payment card details you warrant that you are authorised to make payment with the payment card and that there are enough funds available to pay for your order.

Please note that payment via EFT can take up to seventy-two (72) hours to reflect in Caves Toys bank account, depending upon the bank that you use and available funds in your bank account. Instant EFT (by SID) payments reflect immediately. If we have not received your payment within seventy-two (72) hours, your Order will not be accepted and will be automatically cancelled. We regret that we do not accept cheques.

Once your payment has been received you will be issued with acknowledgement of payment and the delivery process will then commence.

Delivery and Collection

Free delivery is offered on all purchases above the value of R750. Anything below R750, a delivery fee will be charged.

Upon delivery or collection of your Order a delivery/collection note will be issued for signature, reflecting the Items that are being delivered or collected, delivery fees, Value-Added Tax and the amount paid.

You should always check that the Items being collected or delivered are correct and are free from any defects. Should the packaging be damaged, and you accept the Order without fully inspecting the Items you should add a note on the delivery note stipulating that the packaging was damaged, or items were not inspected. Where there is an issue with the Items detected after acceptance of the Order, you should notify Caves Toys via email on without delay in order for us to be aware of any issues with the Items, and in order for arrangements to be made for the items to be returned and refunded.

Although reasonable care shall be taken, Caves Toys cannot accept responsibility for incorrect delivery details that have been provided to us, or if an unauthorised person at your chosen delivery address accepts delivery of your Order, as we do not verify the identity of the person at the delivery address who signs the delivery note.

In the event that you selected the Click n Collect option and you do not collect an Order at your chosen Caves Toys store, reminders will be sent to you to collect your Order. If you do not collect your Order within 10 (ten) Working days, your Order will be cancelled.

For purposes of this clause “we, us, our” shall include any agent or independent contractors who may be responsible for delivery on behalf of us which shall also include the South African Postal Office or a courier service.


Should you not be satisfied with any Item/s purchased on our website, you may return for refund, credit or exchange unused Items in a saleable condition within 14 calendar days, either directly to one of the stores from the division which you purchased your Items from, subject to producing proof of purchase (invoice or delivery note), or via courier services. Returns may be conditional upon you submitting photographic proof of the quality issue or defectiveness of the Product before we will approve the refund

Should any Items purchased on our website be defective, these Items, if unaltered, may be returned for refund, replacement (where stock is available), or repair (where repair is possible) within 6 (six) months of the purchase date, subject to producing proof of your purchase (invoice or delivery note). Longer warranty periods or conditions offered by producers or distributors may be stipulated on these Items, in which case these warranty periods and conditions will apply in addition to our 6 (six) month warranty.

Cancellations and Refunds

You may cancel your Order prior to Caves Toys sending you the Order shipping notification. Orders may be cancelled by emailing our team on Should you cancel Orders after we have sent out the Order shipping notification a shipping fee will be deducted from your refund.

Qualifying refunds will be processed as follows:
Where manual EFT or Instant EFT were made and returns are processed in store, a gift voucher or cash refund will be processed (cash refunds are only applicable where Items were returned within 7 (seven) days from purchase or within 6 (six) months if Items were defective).

Qualifying refunds will be processed as follows:
Where manual EFT, Instant EFT and cash payments were made and returns are processed in store, a gift voucher or cash refund will be processed (cash refunds are only applicable where Items were returned within 7 (seven) days from purchase or within 6 (six) months if Items were defective).

Where purchases were made using a gift voucher, refunds will be processed by using a further gift voucher to the value of the approved refund.

Where Items were purchased using credit or debit cards and returns are processed using the courier services your credit or debit card will be funded within 30 (thirty) days of receipt of the returned Items on condition that they are in acceptable condition, except where the Product is defective.


The Products supplied by Caves Toys shall be suitable only for the purpose designed and intended and you shall ensure the Products are handled, stored, installed, used, worn or otherwise dealt with in a normal and reasonable manner, and where applicable, in a manner consistent with the instructions given when the Products were purchased. Caves Toys shall not be liable for any action or claims for injury or damages of whatever nature arising from or in connection with use of the Products in breach of these T&Cs.